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Evidence Guide: ICTSAD602 - Conduct knowledge audits

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTSAD602 - Conduct knowledge audits

What evidence can you provide to prove your understanding of each of the following citeria?

Conduct a knowledge needs analysis

  1. Identify current and future directions of the business
  2. Identify knowledge and skills required to support the current business activities
  3. Identify knowledge and skills required to support future business directions
Identify current and future directions of the business

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify knowledge and skills required to support the current business activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify knowledge and skills required to support future business directions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the knowledge inventory

  1. Produce knowledge questionnaires to request information from staff about corporate knowledge
  2. Identify explicit knowledge currently resident in data sources, such as policies, procedures, databases and libraries, and record its location
  3. Identify the accessibility, aim and integrity of the knowledge
  4. Identify the frequency of update of this knowledge, its previous versions, and its backup status
  5. Identify implicit knowledge currently resident in informal sources and organisational knowledge
Produce knowledge questionnaires to request information from staff about corporate knowledge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify explicit knowledge currently resident in data sources, such as policies, procedures, databases and libraries, and record its location

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the accessibility, aim and integrity of the knowledge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the frequency of update of this knowledge, its previous versions, and its backup status

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify implicit knowledge currently resident in informal sources and organisational knowledge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Chart the knowledge flow

  1. Examine how knowledge flows from one data store to another within the organisation, and how this flow is facilitated or impeded by policies, such as access control or records management policies
  2. Examine the procedures that facilitate the flow of knowledge within the organisation and their ease of use
  3. Identify the corporate and individual attitudes to knowledge within the organisation
Examine how knowledge flows from one data store to another within the organisation, and how this flow is facilitated or impeded by policies, such as access control or records management policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine the procedures that facilitate the flow of knowledge within the organisation and their ease of use

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the corporate and individual attitudes to knowledge within the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce a knowledge audit report

  1. Analyse the results of the knowledge audit
  2. Document findings and present to the appropriate person
Analyse the results of the knowledge audit

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document findings and present to the appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Conduct a knowledge needs analysis

1.1 Identify current and future directions of the business

1.2 Identify knowledge and skills required to support the current business activities

1.3 Identify knowledge and skills required to support future business directions

2. Analyse the knowledge inventory

2.1 Produce knowledge questionnaires to request information from staff about corporate knowledge

2.2 Identify explicit knowledge currently resident in data sources, such as policies, procedures, databases and libraries, and record its location

2.3 Identify the accessibility, aim and integrity of the knowledge

2.4 Identify the frequency of update of this knowledge, its previous versions, and its backup status

2.5 Identify implicit knowledge currently resident in informal sources and organisational knowledge

3. Chart the knowledge flow

3.1 Examine how knowledge flows from one data store to another within the organisation, and how this flow is facilitated or impeded by policies, such as access control or records management policies

3.2 Examine the procedures that facilitate the flow of knowledge within the organisation and their ease of use

3.3 Identify the corporate and individual attitudes to knowledge within the organisation

4. Produce a knowledge audit report

4.1 Analyse the results of the knowledge audit

4.2 Document findings and present to the appropriate person

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Conduct a knowledge needs analysis

1.1 Identify current and future directions of the business

1.2 Identify knowledge and skills required to support the current business activities

1.3 Identify knowledge and skills required to support future business directions

2. Analyse the knowledge inventory

2.1 Produce knowledge questionnaires to request information from staff about corporate knowledge

2.2 Identify explicit knowledge currently resident in data sources, such as policies, procedures, databases and libraries, and record its location

2.3 Identify the accessibility, aim and integrity of the knowledge

2.4 Identify the frequency of update of this knowledge, its previous versions, and its backup status

2.5 Identify implicit knowledge currently resident in informal sources and organisational knowledge

3. Chart the knowledge flow

3.1 Examine how knowledge flows from one data store to another within the organisation, and how this flow is facilitated or impeded by policies, such as access control or records management policies

3.2 Examine the procedures that facilitate the flow of knowledge within the organisation and their ease of use

3.3 Identify the corporate and individual attitudes to knowledge within the organisation

4. Produce a knowledge audit report

4.1 Analyse the results of the knowledge audit

4.2 Document findings and present to the appropriate person

Evidence of the ability to:

document the identified explicit and implicit knowledge in an organisation

establish and record the knowledge required to meet current needs

establish and record the forecast knowledge required to meet future needs.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain how the organisation’s business, policies, procedures and structure influence corporate knowledge

describe the difference between implicit and explicit knowledge

analyse and identify concepts of risk management planning and processes

explain the requirements for the design and development of questionnaires and the procedures for analysis of completed questionnaires

explain the reporting mechanisms that influence a knowledge audit

describe the key tools and models of project management.